I'm Platinum Elite, almost Diamond with IHG, and I've stayed at their brands all over the world. The rooms are fine, definitely rough around the edges, shower tiles are broken and corners of the shower look dirty chairs and desk are scuffed. Next time don’t play it with a family that has kids. This never happened and I don’t believe it will happen. The front desk person then said he was trying to get the manager to do something for us. We came back to check in to get the room and was told they didn’t want us to wait for the suite any longer since they were not checking out till 5:00. My kids were so excited, just over the moon. Yesterday at check in my family was told we would be upgraded to a suite due to an overbooking. After booking through their main line they proceeded to try to sell me on my next trip. Promised me there was nothing else that would be added to the bill. In fact the person on the phone knew nothing about it. When booking I was told there was no per day fee. I should have known this hotel was not worth it. Save yourself the headache and choose another hotel that values its guests' comfort and satisfaction.… I strongly advise against staying at this establishment. While they did eventually switch us to a new room, the fact that both rooms had pipe issues demonstrates a lack of attention to guest complaints and a failure to provide a satisfactory resolution. Overall, our experience at Indigo Lower East Side Hotel was a complete disappointment. Upon checkout, management was not in and we were charged in full for our stay minus one day's worth of amenity fee (which is an added on superfluous charge anyway). Management had told me that they would "take care of us" but couldn't do it at the moment (likely because other customers were around, one with another complaint). It was as if they simply did not care about the quality of our stay. They offered no alternative accommodations, no apologies, and no attempts to rectify the situation. However, the staff at Indigo Lower East Side Hotel seemed completely indifferent to our plight. It is the responsibility of a hotel to ensure the comfort and satisfaction of its guests. The lack of solutions to our issues was simply unacceptable. The fact that the problem persisted in the new room showed a lack of attention to detail and disregard for guest comfort. Although we appreciate the effort to relocate us, it should not have taken three nights to resolve the issue. While the pipe issue was present in this room as well, it was not as severe. However, on the third night of our stay, we were finally switched to a new room. The front desk staff and management made continued claims that the hotel was completely full (though I went online later to see that rooms were indeed available). The staff's lack of concern was deeply disappointing. Despite multiple complaints, no action was taken to address the problem, leaving us frustrated and sleep-deprived. The constant banging and clanging noises echoed throughout, made it impossible to get a moment of peace or rest. Our initial room, plagued by insane pipe issues, was a nightmare. When we approached them with our concerns and issues, they displayed a shocking level of indifference and apathy, as if our problems were of no consequence to them. Their lack of enthusiasm and warmth set the tone for the entire stay. Upon arrival, we were greeted by a front desk staff that seemed more interested in their own personal conversations than attending to guests. The unwelcoming front desk staff, their lack of solutions to our issues, and the insane pipe problems in our room made for sleepless nights and a terrible trip to New York City. My recent stay at the Indigo Lower East Side Hotel was an absolute disaster from start to finish. Hotels near Mesivtha Tifereth Jerusalem.Hotels near The New York School For Medical And Dental Assistants.Hotels near LaGuardia Community College.Hotels near Relay Graduate School of Education.Hotels near Institute of Audio Research.Hotels near Carsten Institute of Cosmetology.Hotels near The Cooper Union for the Advancement of Science and Art.Hotels near 14th St – Union Square Station.Hotels near Jump Into The Light - VR Arcade and Studio.Pet Friendly Hotels in Times Square / Theater District.Tapestry Collection by Hilton Hotels in New York City.The Leading Hotels Of The World in New York City.Waldorf Astoria Hotels & Resorts in New York City.Hotel Indigo Lower East Side New York, an IHG Hotel Pool.Hotel Indigo Lower East Side New York, an IHG Hotel Rooms.Hotel Indigo Lower East Side New York, an IHG Hotel Features.Hotels near Hotel Indigo Lower East Side New York, an IHG Hotel.
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